Online Resolution of Litigation

In compliance with the provisions in article 18 of Law no. 144/2015 of 8 September, we would like to inform our esteemed customers that:

The European Union has created a website that supports consumers in presenting complaints over any litigation in which they are involved.

The online store provides all the information so that you can exercise your right to complain to an entity that is official, third-party and impartial to the process («litigation resolution entity»), which will help you resolve the litigation in question.

In this way, if you were dissatisfied with the purchase of a good on our website, or with the solution we presented to resolve the situation, you can access the official website: and present your complaint.

Alternative resolution of litigation is the possibility that all consumers have to appeal to official entities to help them resolve, or provide guidance for a conflict before opening a legal case in the Courts.

 Alternative Resolution of Litigation Entities